Refund policy
Return and Refund Policy
Contact: sales@kinavora.com
Return Window We accept return requests within 30 days of the delivery date. To initiate a return, please contact us at sales@kinavora.com before sending anything back.
⚠️ Do not return items to the address on the shipping label. That address belongs to our shipping carrier and cannot accept returns. We will provide the correct return address after your request is reviewed.
How to Request a Return
- Email sales@kinavora.com with your order number and reason for return.
- Wait for our response with return instructions and the approved return address.
- Ship the item only after receiving written approval.
Return Shipping Costs
- Change-of-mind returns (wrong size, no longer wanted, etc.): The customer is responsible for return shipping costs. Prepaid return labels are not automatically provided.
- Damaged, defective, or incorrect items: If the error is on our end or our supplier's end, we will cover approved return shipping costs once the issue is verified.
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, please contact us at sales@kinavora.com with:
- Your order number
- A description of the issue
- Photos and/or video clearly showing the problem
Depending on the situation, we may issue a full refund or replacement without requiring the item to be returned.
Refunds Once a return is approved and received (or waived), your refund will be processed to the original payment method used at checkout. Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Your Consumer Rights Nothing in this policy limits or waives any rights you may have under applicable consumer protection laws. Statutory rights remain fully in effect.